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Knoesis
Index Card Support
Support for
all Knoesis products is by e-mail only.
Just write
and be
sure to include the following information:
- Your license key, found by going to Help-->About in your Knoesis
product.
- Your email address
- The operating system you are using (e.g. Windows 95, 98, ME, NT
4.0, 2000)
- A description of your problem, and how to reproduce it (in other
words, instructions about how we can cause your problem on our machines,
so we can most easily help you fix it)
Please be sure
to check our FAQs before writing. You
might find the answer you are looking for!
FAQs
Issue:
Cannot export more than 1200 cards at once.
Solution: None. This limitation is built into the back-end technology
which is outside of Knoesis's control. As soon as it is possible, we
will remove this restriction.
Issue:
When I double-click on my card file, Windows gives me that "Open
With" dialog:
Solution: For some systems the file extension doesn't seem to
register correctly on install. Just click "Other..." and browse
for "Knoesis.exe" which is wherever you installed it (e.g.
C:\Program Files\Knoesis\). Check "Always use this program
to open these files." That should solve the problem.
Issue:
When I go to Help >> Knoesis Help, nothing shows up (or I get
an error).
Solution: You are probably using Netscape 6 as your default browser.
The way this works is Knoesis looks to see what your default browser
is, and then sends it the help file. This works for IE and earlier versions
of Netscape, so from this we conclude that it the problem is Netscape's
fault, and hopefully the will fix it. In the meantime, the help file
can be found at <knoesis install path>\help\KICHelp.htm
Issue:
When I include a list of sources in a rich-text export, if I have used
a font in the bibliographic information which is not used in any
exported cards, the font does not display correctly in the exported bibliography.
Solution: We can only offer the two obvious work-arounds -- You
could add the font to any one of the cards in the export; you could change
the font in the export using your word processor. Unfortunately, given
the intricacies of rich-text format, it is very hard to fix this problem
in the export process.
Issue:
In Browse By Source some cards have the same export order in the
same source.
Solution: This behavior is by design. Export Order for sources
allows duplicates, so that the export order can be the same as the page
number, if desired. Thus, unlike Export Order in Browse By Subject,
the number shown does not need to be unique, nor does the program automatically
shuffle the cards to make room and close gaps when the Export Order is
changed.
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