Knoesis Index Card Support

Support for all Knoesis products is by e-mail only.

Just write support@knoesis.com and be sure to include the following information:

Please be sure to check our FAQs before writing. You might find the answer you are looking for!

FAQs

Issue: I just opened my cardfile, and there seems to be nothing in it!!
Explanation:If you open up the program, and then, instead of hitting "open", you hit "new" (by accident, say) in the file menu, it will give you the same file box to browse. If you were then to choose your cardfile, and hit OK, rather than warn you that you were about to overwrite your file with a new one, Knoesis will just go ahead and do it. The result being that you would lose all your information.
Solution: This is a serious bug, just brought to our attention. We will release a new version in response to this. In the meantime, be sure to open the file with the "open" command, or double-click on your cardfile to open it.

Issue: When I double-click on my card file, Windows gives me that "Open With" dialog:

Solution: For some systems the file extension doesn't seem to register correctly on install. Just click "Other..." and browse for "Knoesis.exe" which is wherever you installed it (e.g. C:\Program Files\Knoesis\). Check "Always use this program to open these files." That should solve the problem.

Issue: Cannot export more than 1200 cards at once.
Solution: None. This limitation is built into the back-end technology which is outside of Knoesis's control. As soon as it is possible, we will remove this restriction.

Issue: When I go to Help >> Knoesis Help, nothing shows up (or I get an error).
Solution: You are probably using Netscape 6 as your default browser. The way this works is Knoesis looks to see what your default browser is, and then sends it the help file. This works for IE and earlier versions of Netscape, so from this we conclude that it the problem is Netscape's fault, and hopefully the will fix it. In the meantime, the help file can be found at <knoesis install path>\help\KICHelp.htm

Issue: When I include a list of sources in a rich-text export, if I have used a font in the bibliographic information which is not used in any exported cards, the font does not display correctly in the exported bibliography.
Solution: We can only offer the two obvious work-arounds -- You could add the font to any one of the cards in the export; you could change the font in the export using your word processor. Unfortunately, given the intricacies of rich-text format, it is very hard to fix this problem in the export process.

Issue: In Browse By Source some cards have the same export order in the same source.
Solution: This behavior is by design. Export Order for sources allows duplicates, so that the export order can be the same as the page number, if desired. Thus, unlike Export Order in Browse By Subject, the number shown does not need to be unique, nor does the program automatically shuffle the cards to make room and close gaps when the Export Order is changed.

Issue: How can I browse all my cards, instead of browsing by subject, source, keyword, etc.?
Solution: Use the search function (Browse>>By Text (Search)), input "%" (without the quotes) into the search box, and click "search". All the cards should be displayed.

Issue: How can I search for all forms of a word, e.g. "day", "daytime", "daylight" etc.?
Solution: Use the search function (Browse>>By Text (Search)), input "day%" (without the quotes) into the search box, and click "search". % is the wildcard character for searches.